Privacy Policy

Goldcrest Maintenance Services ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our property maintenance services.

Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the site or use our services.

1. Information We Collect

Personal Information

We may collect personal information that you voluntarily provide to us when you:

• Request a quote or service
• Contact us via phone, email, or contact form
• Register for an account on our website
• Sign up for our newsletter or communications

This information may include:

• Name and contact information (email address, phone number, postal address)
• Property details and location
• Service requirements and preferences
• Payment information (processed securely through third-party payment processors)

Automatically Collected Information

When you visit our website, we may automatically collect certain information, including:

• IP address and browser type
• Operating system and device information
• Pages visited and time spent on pages
• Referring website addresses
• Cookie data (see our Cookie Policy for details)

2. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our property maintenance services
• Respond to your inquiries and provide customer support
• Process your service requests and manage bookings
• Send you appointment reminders and service updates
• Process payments and maintain financial records
• Send you marketing communications (with your consent)
• Analyze website usage and improve user experience
• Comply with legal obligations and resolve disputes
• Maintain health and safety records in line with industry requirements

3. How We Share Your Information

We may share your information in the following circumstances:

Service Providers

We may share your information with third-party service providers who perform services on our behalf, such as payment processing, email delivery, hosting services, and customer service.

Legal Requirements

We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court or government agency).

Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

4. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Secure servers and encrypted data transmission (SSL/TLS)
• Regular security assessments and updates
• Access controls and employee training on data protection
• Secure backup and recovery procedures

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your personal information, we cannot guarantee its absolute security.

5. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Service records and financial information may be retained for up to 7 years in accordance with UK tax and accounting regulations.

6. Your Rights Under UK GDPR

Under UK data protection law, you have the following rights:

• Right of access: You can request copies of your personal information
• Right to rectification: You can request that we correct any inaccurate or incomplete information
• Right to erasure: You can request that we delete your personal information in certain circumstances
• Right to restrict processing: You can request that we limit how we use your data
• Right to data portability: You can request a copy of your data in a machine-readable format
• Right to object: You can object to processing of your personal information for direct marketing
• Rights related to automated decision-making: You have rights regarding automated decisions

To exercise any of these rights, please contact us using the details provided below. We will respond to your request within one month.

7. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our website. Cookies are small text files stored on your device that help us:

• Remember your preferences and settings
• Understand how you use our website
• Improve website functionality and performance
• Provide personalized content

You can control cookie settings through your browser. For more information, please see our Cookie Policy.

8. Third-Party Websites

Our website may contain links to third-party websites that are not operated by us. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services. We encourage you to review the privacy policy of every site you visit.

9. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you become aware that a child has provided us with personal information, please contact us, and we will take steps to delete such information.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last updated" date. Your continued use of our services after any changes constitutes acceptance of the updated policy.

11. Contact Us

If you have any questions about this Privacy Policy or wish to exercise your data protection rights, please contact us: